Your flexible broker support solution.
Reclaim up to 50% of your time.
How do you get everything done? Admin requirements for brokers are pretty cumbersome.
As a business owner you need to focus on your strengths and doing the tasks that you thrive on to build your business.
We provide experienced account handler, claims and compliance support to brokers of all sizes to take care of the other stuff.
Our clients include independent brokers, appointed representatives operating as part a network, established businesses with a team in place and new start ups that are growing fast.
We know the ins and outs of insurance, we know the terminology and the processes. We can hit the ground running with quality, remote support that is bespoke to any broker.
Peace of mind.
Each and every member of our team holds £1m in the aggregate Professional Indemnity insurance. Before starting they are DBS checked, references are taken up and right to work checks are completed. Once onboard, they commit to completing a minimum of 15 hours of CPD each year.
Part of the team.
We love getting to know our clients, understanding how they work and what their goals are. We will become part of your team to provide you with experienced, bespoke, account handler support that fits your business.
Room for growth.
Our recruitment process never ends. We are a growing company that is constantly on the look out for experienced insurance professionals to expand our team. This ensures we are ready to support broker’s changing needs each step of the way.
Flexibility.
It’s normal for there to be peaks and troughs in workloads throughout the year which is why we don’t tie you in to any lengthy commitments. We will always try to accommodate any additional hours you may need, and if you need to reduce the hours we simply ask for 30 days’ notice.
Systems.
We are experienced in working with Acturis, ArchAngel, MIDAS along with many other CRM systems such as Salesforce and HubSpot. We are adept at getting up and running with new systems quickly.
What People Are Saying
“Having Insurance Support Solutions in our business has allowed us to grow and continue to give clients great service.
The quality of work from the team is excellent. They understand what we are looking for without the need for long explanations, they work on their initiative and come back to us with relevant observations or queries. The fact they can also operate Acturis is huge benefit.
I would highly recommend them to other businesses who are looking for extra capacity.”
— DONNA R.
“We were referred to Nikki and her team at Insurance Support Solutions Ltd, as we needed an extra pair of hands due to our growth, but we weren’t ready to commit to another permanent member of staff from a cashflow perspective. I was impressed with the flexibility they could offer and that they could tailor their services to suit our needs at that particular moment in time.
Suffice to say the support they have delivered has really helped our business through that period of growth, helping to maintain the high levels of service that our clients require.
I would recommend Nikki and her team, and we will continue to work with them through the next phase of growth for our business.”
— DAVID A.
“Insurance Support Solutions (ISS) has been an invaluable partner for our team, providing support with smaller tasks that allow us to focus on larger, more strategic goals.
Whilst we don’t typically outsource a large volume of work, the tasks we do hand over to ISS are carefully selected and have a significant impact on helping us meet our daily objectives.
Their flexible business model is a perfect fit for our needs, enabling us to delegate as much or as little work as required. This flexibility is essential for supporting our growth and ensuring we can scale efficiently.”
— ANONYMOUS.
“Nikki and her team at Insurance Support Solutions have provided invaluable support to our business. They have been efficient, knowledgeable and organised. Nikki is a genuine joy to deal with and I would have no hesitation in recommending their services.”
— JANE C.
“After being introduced to Insurance Support Solutions via our Network Partner, we have been so impressed with how the team have seamlessly integrated into the business, through the common use of IT systems, customer service and business philosophy. In such a short space of time they have become an integral part of the team.
Whilst initially employed to answer a call for the need of immediate account & claims handling services, I foresee our partnership flourishing in the future as we grow together. Their services allow our business to focus on growth and profitability rather than just administration.
Insurance Support Solutions are a huge asset to our business, and I would highly recommend their services.”
— STEVE W.
“As an independent sole director broker, resources and support are of the utmost importance and value to me.
Having first utilised the services of Insurance Support Solutions (ISS), I found the service becoming completely invaluable, time saving but also matching the professionalism of industry.
The ease and efficiency of ISS and their methods has been amazing. They are also very flexible and reasonable in respect of costs and have absolutely made the decision I made to work with them worthwhile.”
— STUART H.
”Her knowledge and experience in the insurance industry made it easy to work with her, as she understands the broader requirements I have as a Protection Advisor. Nikki’s commitment and integrity shines through in everything she does, and her positive attitude towards the work is fantastic.”
— BRIAN C.
“Nikki is dedicated, efficient, and approachable. Her attention to detail and ensuring that the job is done is reassuring as is her ability to remain calm and level-headed.
She is also great fun to work with and always has a smile on her face – I look forward to working with her again at some point!”
— PAUL A.
“Very adaptable to our needs, efficient with the work we needed completing in a short time frame, smiley, positive and supportive of the end goal.”
— TERESA R.